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New Wireless PWM control 2.0 is AVAILABLE!
New Wireless PWM control 2.0 is AVAILABLE!

Terms & Conditions, Privacy GDPR/CCPA, Warranty - August 24, 2022

Terms of service

  1. Pricing
    All of our prices are E&OE and are subject to change at any time.

    All of our prices are shown exclusive of VAT and exclusive freight charges. Freight charges will be shown in your shopping basket as you use our website and are shown exclusive of VAT.

  2. Subject matter
    HHO FACTORY, Ltd (IRELAND) sold the customer (hereinafter "customer") in print catalogues, flyers, and the online store specified goods to the following delivery and sales conditions (AGB).

  3. Contract
    The contract between the customer and HHO FACTORY, Ltd only comes through an order of the customer and its acceptance by HHO FACTORY, Ltd. The customer's orders are made via the Internet. HHO FACTORY, Ltd accepts the order by the customer (a) an order confirmation (by email or mail) or transmitted (b) delivers the ordered goods (including delivery).

  4. Product range
    Any details about the customer's goods during the ordering process are not binding. In particular, changes in design and technology, which improve the functionality of a product, as well as errors in descriptions, illustrations, and pricing. All technical information on individual products is based on information provided by the manufacturer and is mandatory in this framework.

  5. Payment Terms
    All catalogue prices are guide prices which are continuously adjusted to the market. You are in Euro €, including VAT or outside of EU without VAT. Transportation and packaging costs are calculated separately. Customers can purchase only online by card or bank transfer. The bank transfer must be paid net within 14 days after invoicing. HHO FACTORY, Ltd (IRELAND) reserves the right to sell to existing customers through these buying opportunities.

    5a. Cancellation
    We may charge only 3.4% Pay with a credit or debit card fees for Cancellation and processing fee in the case of a cancellation. You accept these terms with the agreement of this order.

  6. Conditions
    The ordered products can be shipped to an address Worldwide. Where to camp, the products will be delivered immediately to the address specified by the customer. Otherwise, a written order confirmation is done with the expected delivery date. The delivery of the goods takes place from (loading dock) at the expense and risk of the customer, even if partial deliveries. The claims made for externally visible damage to the goods ordered only against a certificate issued by a carrier.

  7. Retention of title
    The delivered goods remain the property until full payment of HHO FACTORY, Ltd. This may make a corresponding entry in the title register. If the customer with the payment of the purchase price is in default HHO FACTORY, Ltd is entitled to rescind the contract (withdrawal) and the goods in their possession to take.

  8. Defects Warranty and Liability.
    For all our HHO generators inside units offered in the catalogue, the guarantee period is increased to 8 years without applied discount or two years if the discount is applied from the date of purchase; other products' variable warranty depends on the supplier unless a different warranty period is expressly stated usually 14 days or up to 2 years. 

    As far as the law permits are excluded, the liability for compensation. In particular, HHO FACTORY, Ltd Active HHO Carbon Cleaner not be liable for any damages caused by improper use or natural wear and tear or for damage not caused to the item itself consequential damages. The deposit is not refundable! For proper installation and operation of the  HHO kits for vehicles, you can send us pictures or a short video before starting the engine to guarantee the warranty. If the damage is caused by improper installation or modification, the warranty becomes void. Mount the Amp Booster in FRONT of the Radiator, and/or in COOLAIRFLOW OUTSIDE ENGINE BAY OR WARRANTY IS VOID. We are always happy to advise for free. Under the bonnet where is over 50°Celsius (122°F Fahrenheit) is not recommended! Only cooled place far from the engine. Installation in the Passenger Compartment and car boot is not allowed.

  9. Warning: Before starting the engine, make sure that the hose is not blocked by ice, a bad one-way valve position, or a broken hose caused by improper installation. Blocking the output for HHO gas irreversibly destroys the HHO main unit and cannot be replaced or refunded.

  10. Wrong assembly and destroying hho devices.
    The whole assembly belongs to the engine compartment. Do not extend anything, do not modify anything. If you destroy it by your own mistake, no one will fix it for you for free. Follow the instructions at www.hhomanual.com, and before inserting the fuse, make an installation video and upload it to us in a chat with a capacity of 50MB. We will check it out for you for free charge. If you damage the device through your own fault, it is not covered by the warranty, and all exchanges are paid by the customer.


  11. Intellectual property
    HHO FACTORY, Ltd (IRELAND EUROPE) reserves every design, text, and graphic before any on their website. All rights reserved. Copying or other reproductions of the entire website or parts of this website is only permitted for the purpose of placing an order with HHO FACTORY, Ltd . To illustrations, drawings, calculations and other documents provided to HHO FACTORY, Ltd against the property and copyrights. Before their HHO FACTORY, Ltd to third parties, the customers express written consent of HHO FACTORY, Ltd .

  12. Privacy GDPR - European Union
    HHO FACTORY, Ltd assured in the collection, processing and use of personal data, the provisions of the Irish Data Protection Act and the relevant legal standards to be observed. On the occasion of order processing, customer data generated are used solely for internal market research. A transfer to third-party partner organizations will occur only when the proper delivery of services (order processing) is mandatory. The customer agrees to this use of his data. Moreover, he has available on request at any time the right to use the data stored about him and to prohibit their use for internal market research purposes.

  13. Privacy CCPA - California, USA
    Your rights under the California Consumer Privacy Act - 
    The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection to create advertising and other communications. Learn more about CCPA and your privacy rights.

  14. How to opt-out

    We will no longer collect or sell your personal information by clicking on the link below. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

  15. Jurisdiction and Applicable Law
    Jurisdiction is the seat of HHO FACTORY, Ltd . The contract shall be governed by Irish law.

  16. Final Provisions
    When selling in print catalogues, flyers, and the online store are solely those of the HHO FACTORY, Ltd goods specified in terms of their effect at the time each contract is signed. These terms and conditions are particularly valid where they differ from those of the customers should be. The software delivery is also attached to the disk and information contained in this License Agreement by the manufacturer. By opening the sealed data, the customer explicitly accepts these conditions' validity. If any provision of these Conditions becomes invalid, it shall not affect the legal validity of the remaining provisions. Also reserves the right at all times HHO FACTORY, Ltd modifications of these Terms and Conditions.

Amending these Terms and conditions: HHO FACTORY, Ltd may choose to change the Policy, in part or its entirety, at any time, without notice.


Safety Warning

The amount of hydrogen produced on demand is small, but please note the following:

CAUTION!  Hydrogen is a flammable gas and can form explosive mixtures with oxygen or air. Hydrogen gas poses an immediate fire and explosive hazard when concentrations exceed 4%.  It is much lighter than air and burns with an invisible flame. Before working on an installed HHO system, ensure to extinguish all sources of ignition, naked heat including sparks or flames, disconnect the vehicle battery terminals and take precautions to eliminate static electricity.  No smoking near the generator or its reservoirs at any time. HHO generators produce HHO gases on demand when the engine is running, but when disconnected, there will be residual amounts of HHO gases in reservoirs and tubing.  Allow units to vent thoroughly outdoors or in a well-ventilated area before working on the units or accessories.

Buyers should read all warnings, instructions on safe use, labels, disclaimers, and all other materials included with products sold on this website prior to using any such product. Hydrogen Generators are sold on the understanding that the buyer reads and adheres to the PRECAUTIONS AND WARNINGS OF SAFETY described in the installation in order to avoid risks. HHO FACTORY, Ltd does not accept liability for damages or injuries or for any direct or consequential loss caused by the improper use, alteration of units or maintenance of HHO-generators or accessories. 

THIS WARRANTY IS VOID IF THE PRODUCT IS OPENED, ALTERED OR DAMAGED

For all our HHO generators inside units offered in the catalogue, the guarantee period is increased to 8 years without applied discount or two years if the discount is applied from the date of purchase; other products' variable warranty depends on the supplier unless a different warranty period is expressly stated usually 14 days or up to 2 years.

As far as the law permits are excluded, the liability for compensation. In particular, HHO FACTORY, Ltd Active HHO Carbon Cleaning not be liable for any damages caused by improper use or natural wear and tear or for damage not caused to the item itself consequential damages. The deposit is not refundable! For proper installation and operation of the  HHO kits for vehicles, you can send us pictures or a short video before starting the engine to guarantee the warranty. If the damage is caused by improper installation or modification, the warranty becomes void. We are always happy to advise for free.

Warning: Before starting the engine, make sure that the hose is not blocked by ice, a bad one-way valve position, or a broken hose caused by improper installation. Blocking the output for HHO gas irreversibly destroys the HHO main unit and cannot be replaced or refunded.

Please note that if a customs office in some countries destroys this shipment, we will not be liable, and the refund will be cancelled.

Shipping policy

Delivery time in Europe approx 2-5 days, Worldwide approx 5-10 days, and discounted orders may take +10 business days.

Delivery time in Europe approx 2-5 days, Worldwide approx 5-10 days, and discounted orders may take +10 business days.

Basic Rules

Due to a worldwide parts shortage, the necessary time for dispatch can be longer than stated in the order. 
Dispatch of the discounted orders using the discount coupons can take up to 10 working days.

Orders without coupons have an unchanged dispatch time of up to 2 days, and orders with Tips always have the highest priority.

When everything is done, packages are generally dispatched on the same day up to three working days (bigger quantities than one dispatch time can be up to 10 working days, (in case of a parts shortage, 3-8 weeks) after the initial payment is received) of payment reception and are shipped via AnPost or UPS express with a tracking number and drop-off Door to Door with signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight and final destination of the shipment. Boxes are amply sized, and your items are well-protected.

You will receive an e-mail with the tracking number of your package on the same day of the shipment.

The shipping charge is based on the weight of the product. For multiple products ordered, the store program adds up the weight of all the units ordered and charges a single delivery fee. Thus, a customer who orders three products weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each.

UPS, Irish An Post and Road Service

Track your shipment: https://www.ups.ie

AN POST and UPS Tracked

AN POST and UPS are worldwide shipping services with express delivery services in Europe and many countries in the world. The transit time for delivery is 2-10 working days. https://www.anpost.ie and https://UPS.ie

Quality Control 

HHO FACTORY, Ltd has installed various testing equipment so that every step of the production is punctuated by quality testing. Our products are tested on different parameters before they are supplied to the market.

Safety Warning

The amount of hydrogen produced on demand is small, but please note the following:

CAUTION!  Hydrogen is a flammable gas and can form explosive mixtures with oxygen or air. Hydrogen gas poses an immediate fire and explosive hazard when concentrations exceed 4%.  It is much lighter than air and burns with an invisible flame. Before working on an installed HHO system, ensure to extinguish all sources of ignition, naked heat including sparks or flames, disconnect the vehicle battery terminals and take precautions to eliminate static electricity.  No smoking near the generator or its reservoirs at any time. HHO generators produce HHO gases on demand when the engine is running, but when disconnected, there will be residual amounts of HHO gases in reservoirs and tubing.  Allow units to vent thoroughly outdoors or in a well-ventilated area before working on the units or accessories.

Buyers should read all warnings, instructions on safe use, labels, disclaimers, and all other materials included with products sold on this website prior to using any such product. Hydrogen Generators are sold on the understanding that the buyer reads and adheres to the PRECAUTIONS AND WARNINGS OF SAFETY described in the installation in order to avoid risks. HHO FACTORY, Ltd does not accept liability for damages or injuries or for any direct or consequential loss caused by the improper use, alteration of units or maintenance of HHO-generators or accessories. 

Return Instructions

Contact our Customer Care Team, who will provide you with a returns number. You will need to print this on the outside of the return package.

Please take care to package the item(s) carefully; goods must arrive in an unused condition for the refund to be issued. If you return goods that have been used, we will be unable to provide a refund (no open blister packs or electronic sensors, please).

HHO FACTORY, Ltd does not cover the cost of return postage. However, we do recommend you use the suggested postal services highlighted in the table below, depending on which country you are returning the package from.

If you have any questions or need assistance, please contact our customer service team, and they will be happy to help. Once your return is received and inspected by the fulfilment centre (usually within 10-20 days of receipt), we will work to expedite your refund as soon as possible; this could take up to 7 days, depending on your original method of payment. HHO FACTORY, Ltd will refund the total purchase price of the returned item(s), excluding postage.

Returns within 14 days: HHO FACTORY, Ltd will refund the purchase product price of the returned item(s), excluding shipping, money transaction fees, deposit, engine carbon cleaning service, and transportation fees. 30% handling charge will calculate customer cancellation, and postage will not be refunded. (Again, Returns must be unused, in the state you received them, and in the original packaging)

Return Shipping Options 

  • Incorrectly ordered items will be accepted within 14 days since payment was made for an item. Also, we charge a 30% handling charge, and postage will not be refunded for incorrectly ordered items.  
  • We recommend shipping with a method that includes tracking and insurance for your return shipment.]
  • All shipments must be made prepaid; packages shipped COD will be rejected, including non-acceptable DPD and GLS couriers as third-party delivery services.
  • Any Refused, Undelivered, or Abandoned package will be subject to an automatic customer cancellation with fees.

Your order will not be processed until we receive full payment.

 

Refund policy

NO HASSLE RETURNS POLICY and Refunds

Once we have received your item, we will inspect the product and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
The timescale in which you will receive the credit will be according to your card issuer’s policies.

Here is our hassle-free returns process: Contact us; Wait for our reply within 1-3 business days; We do not offer a full refund (excluding the shipping fee) for the following items: Items that are already used or damaged; Items with a discount or on sale.

HHO FACTORY, Ltd may change its Privacy Policy from time to time. All changes will be affected on this page. If you have any questions about this policy or our site in general, please contact us.

 

Privacy policy

This privacy policy discloses to you how we use personal information collected at this site. Our policy is to keep the personal information we receive from our site completely confidential and used solely for internal purposes. 

We will not share your personal information with any other parties. 

This Privacy Policy only applies to information collected by HHO FACTORY, Ltd websites.
Please read this privacy policy before using the site or submitting any personal information. This notice applies to all information collected or submitted on the HHO FACTORY, Ltd websites. 

On some pages, you can order products, make requests, and register to receive materials. The types of personal information (e.g. name, Address, Email address, e.t.c) collected on these pages will be held with the utmost care and will not be used in ways that you have not consented to. 

All collected information is retained for order processing and customer service only.

During your use of our website, we will collect non-identifying personal information to enhance the functionality of the website and to make your access more convenient and efficient. We retain non-identifying personal information and use it to establish website activity trends, monitor website performance, improve website design and functionality, fulfil orders, inform current and potential customers and suppliers about our services, and for other business purposes. 

Our collection of non-identifying personal information may involve the use of cookies. Among other uses, cookies allow us to deliver content specific to your interests, save you from re-entering your registration data at each connection, and provide features such as online customer payment and shopping carts. 

A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of HHO FACTORY, Ltd's websites.
Use VISA MASTER, AMERICAN, EXPRESS, DISCOVER, and DIRECT DEBIT for purchasing operations. They are the authorized online retailer of our products.

We will ask customers to supply various personal data when placing an order, such as name and address, credit card information, and e-mail address. HHO FACTORY, Ltd has its own Privacy Policy that explains how your information is processed and protected. All non-personally-identifying information and personally-identifying information described above are stored on restricted database servers.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt-out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.


Legal notice

Safety Warning

The amount of hydrogen produced on demand is small, but please note the following:
CAUTION!  Hydrogen is a flammable gas and can form explosive mixtures with oxygen or air. Hydrogen gas poses an immediate fire and explosive hazard when concentrations exceed 4%.  It is much lighter than air and burns with an invisible flame. Before working on an installed HHO system, ensure to extinguish all sources of ignition, and naked heat, including sparks or flames, disconnect the vehicle battery terminals and take precautions to eliminate static electricity.  No smoking near the generator or its reservoirs at any time. HHO generators produce HHO gases on demand when the engine is running, but when disconnected, there will be residual amounts of HHO gases in reservoirs and tubing.  Allow units to vent thoroughly outdoors or in a well-ventilated area before working on the units or accessories.

Buyers should read all warnings, instructions on safe use, labels, disclaimers, and all other materials included with products sold on this website prior to using any such product. Hydrogen Generators are sold on the understanding that the buyer reads and adheres to the PRECAUTIONS AND WARNINGS OF SAFETY described in the installation in order to avoid risks. HHO FACTORY, Ltd does not accept liability for damages or injuries or for any direct or consequential loss caused by the improper use, alteration of units or maintenance of HHO-generators or accessories. 

THIS WARRANTY IS VOID IF THE PRODUCT IS OPENED, ALTERED OR DAMAGED

For all our HHO generators inside units offered in the catalogue, the guarantee period is increased to 8 years without applied discount or two years if the discount is applied from the date of purchase; other products' variable warranty depends on the supplier unless a different warranty period is expressly stated usually 14 days or up to 2 years.

As far as the law permits are excluded, the liability for compensation. In particular, HHO FACTORY, Ltd Active HHO Carbon Cleaning not be liable for any damages caused by improper use or natural wear and tear or for damage not caused to the item itself consequential damages. The deposit is not refundable! For proper installation and operation of the  HHO kits for vehicles, you can send us pictures or a short video before starting the engine to guarantee the warranty. If the damage is caused by improper installation or modification, the warranty becomes void. We are always happy to advise for free.

Warning: Before starting the engine, make sure that the hose is not blocked by ice, a bad one-way valve position, or a broken hose caused by improper installation. Blocking the output for HHO gas irreversibly destroys the HHO main unit and cannot be replaced or refunded.

Please note that if a customs office in some countries destroys this shipment, we will not be liable, and the refund will be cancelled.


Contact information

Trade name: HHO FACTORY, Ltd

Email: info@hhofactory.com

Physical address:

HHO FACTORY, Ltd,

Arigna view, 2 Furnace Hill,

Carricknabrack,

Drumshanbo,

Leitrim, N41 V2K7, Ireland

Website: www.HHOFACTORY.com and www.HHOKIT.ie

VAT number: IE3556217IH

Trade number: 630880