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Delivery information

Latest COVID-19 delivery information, UPS

Last updated on 1/12/2020 due to Coronavirus all deliveries supplied by UPS are secured without delay and restrictions even in war zones. Delivery time for Europe is 2-5 days, the Global world within 5 Express and Saver 10-15 days. We wish you a pleasant shopping experience with HHO Factory, Ltd.


    Irish An Post

    What international destinations are An Post dispatching mail to?
    This is the current list of countries that we are dispatching mail to. This list may change but we will update it regularly so you can check back here for the latest information.

    We have also included some additional details on any current restrictions in these countries that may be helpful to know before you post.

    Destinations

    Restrictions

    Albania  No restrictions
    Austria No restrictions
    Bahrain No restrictions
    Belarus No restrictions
    Belgium Internal delays
    Bulgaria Internal delays
    Canada No restrictions
    Channel Islands No restrictions 
    China No restrictions
    Croatia No restrictions
    Cyprus No restrictions
    Czech Republic No restrictions
    Denmark No restrictions
    Estonia  No restrictions
    Finland No restrictions
    France No restrictions
    Germany No restrictions
    Ghana No restrictions
    Greece No restrictions
    Hungary No restrictions
    Hong Kong No restrictions
    Iceland No restrictions
    India No restrictions
    Israel No restrictions
    Italy No restrictions
    Jersey No restrictions
    Kenya No restrictions
    Latvia No restrictions
    Lithuania Internal delays
    Luxembourg Internal delays
    Malawi No retrictions 
    Malaysia  No restrictions
    Malta  No restrictions
    Netherlands No restrictions
    Nigeria No restrictions
    Norway No restrictions
    Poland No restrictions
    Portugal No restrictions
    Qatar No restrictions 
    Romania No restrictions
    Russian Federation No restrictions
    Saudi Arabia No restrictions
    Serbia No restrictions
    Slovakia No restrictions
    Slovenia  No restrictions 
    South Africa No restrictions
    South Korea No restrictions
    Spain Internal delays
    Sweden No restrictions
    Switzerland Internal delays
    Taiwan No restrictions 
    Tanzania  No restrictions
    Thailand No restrictions
    Turkey No restrictions
    UAE No restrictions
    Ukraine No restrictions
    United Kingdom No restrictions 
    USA No restrictions 
    Zambia No restrictions 
    Zimbabwe No restrictions 

     

    Delivery information Irish An Post Service, UPS

    Irish An Post

    Basic Rules

    When everything is done packages are generally dispatched on the same day (bigger quantities Ship 10 day(s) after the initial payment is received) of payment reception and are shipped via UPS with a tracking number and drop-off Door to Door with signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and final destination of the shipment. Boxes are amply sized and your items are well-protected.

    You will receive an e-mail with the tracking number of your package on the same day of the shipment.

    The shipping charge is based on the weight of the product. For multiple products ordered, the store program adds up the weight of all the units ordered and charges a single delivery fee. Thus, a customer who orders three products weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each.

    UPS Service

    UPS
    Customer First, People Led, Innovation Driven

    The story of UPS, the world's largest package delivery company, began more than a century ago with a $100 loan to jumpstart a tiny messenger service. How we evolved into a multi-billion-dollar global corporation reflects the history of modern transportation, international commerce, logistics and financial services. Today, UPS is customer first, people led, innovation driven. It’s powered by more than 495,000 employees connecting more than 220 nations and territories across roads, rails, air, and ocean. Tomorrow, UPS will continue to lead the industry and connect the world, with a commitment to quality service and environmental sustainability.

    Track your shipment: http://www.ups.com

    Post Tracked

    POST Express is the worldwide postal service with express delivery services in Europe and some parts of the world. The transit time for delivery is 8 working days.

    Quality Control 

    HHO FACTORY, LTD has installed various testing equipment so that every step of the production is punctuated by quality testing. Our products are tested on different parameters before they are supplied in the market.

    THIS WARRANTY IS VOID IF THE PRODUCT IS OPENED, ALTERED OR DAMAGED

    Safety Warning

    The amount of hydrogen produced on demand is small but please note the following:

    CAUTION!  Hydrogen is a flammable gas and can form explosive mixtures with oxygen or air. Hydrogen gas poses an immediate fire and explosive hazard when concentrations exceed 4%.  It is much lighter than air and burns with an invisible flame. Before working on an installed HHO system ensure to extinguish all sources of ignition, naked heat including sparks or flames disconnect the vehicle battery terminals and take precautions to eliminate static electricity.  No smoking near the generator or its reservoirs at any time. HHO generators produce HHO gases on demand when the engine is running but when disconnected there will be residual amounts of HHO gases in reservoirs and tubing.  Allow units to vent thoroughly outdoors or in a well-ventilated area before working on the units or accessories.

    Buyers should read all warnings, instructions on safe use, labels, disclaimers, and all other materials included with products sold on this website prior to using any such product. Hydrogen Generators are sold on the understanding that the buyer reads and adheres to the PRECAUTIONS AND WARNINGS OF SAFETY described in the installation in order to avoid risks. HHO FACTORY, LTD does not accept liability for damages or injuries or for any direct or consequential loss caused by the improper use, alteration of units or maintenance of HHO-generators or accessories. 

    Return Instructions

    Contact our Customer Care Team who will provide you with a returns number. You will need to print this on the outside of the return package.

    Please take care to package the item(s) carefully; goods must arrive in an unused condition for the refund to be issued. If you return goods that have been used, we will be unable to provide a refund, (no open blister packs, electronic sensors, please).

    HHO FACTORY, LTD does not cover the cost of return postage. However, we do recommend you use the suggested postal services highlighted in the table below depending on which country you are returning the package from.

    If you have any questions or need assistance, please contact our customer service team, and they will be happy to help. Once your return is received and inspected by the fulfillment center (usually within 10-20 days of receipt), we will work to expedite your refund as soon as possible; this could take up to 7 days depending on your original method of payment. HHO FACTORY, LTD will refund the full purchase price of the returned item(s) excluding postage.

    Returns within 14 days: HHO FACTORY, LTD will refund the purchase product price of the returned item(s) excluding shipping, money transaction fees, deposit, engine carbon cleaning service, and transportation fees. 30% handling charge will calculate customer cancellation, and postage will not be refunded. (Again, Returns must be unused, in the state you received them, and in the original packaging)

    Return Shipping Options 

    • Incorrectly ordered items will be accepted within 14 days since payment was made for an item, also we charge a 30% handling charge and postage will not be refunded for incorrectly ordered items.  
    • We recommend shipping with a method that includes tracking and insurance for your return shipment.]
    • All shipments must be made prepaid; packages shipped COD will be rejected including non-acceptable DPD, GLS couriers as third party delivery service.
    • Any Refused, the Undelivered, or Abandoned package will be subject to an automatically customer cancellation with fees.

    Delivery & Return

    NO HASSLE RETURNS POLICY and Refunds

    Here is our hassle-free returns process: Contact us; Wait for our reply within 1-3 business days; ... We do not offer a full refund (excluding the shipping fee) for the following items: Items that are already used or damaged; Items with a discount or on sale.

    Once we have received your item, we will inspect the product and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card (or original method of payment).
    The timescale in which you will receive the credit will be according to your card issuer’s policies.
    HHO FACTORY, LTD may change Privacy Policy from time to time. All changes will be affected on this page. If you have any questions about this policy or our site in general, please contact us.